Managing Strategic Performance

No matter the industry, there is an increasing expectation for managers, employees, and business owners to understand an organisation's performance management system through the lens of strategy and strategic intent. This micro-credential is ideal for professionals seeking a deeper understanding of organisational strategy, the value-chain, strategy maps, and balanced scorecards, which combine to drive the work of individuals and teams striving for success. Designed to give you essential practical experience, Managing Strategic Performance has been co-designed with Telstra, Australia's leading telecommunications company. Learning in this course is equivalent to level 9 of the Australian Qualifications Framework (AQF). Identify and articulate an organisation's strategic intent Learn to precisely identify and articulate the strategy of an organisation or work unit, and the relationship to the value chain in which the organisation competes. Connect strategy to operations through performance metrics: Learn to connect strategy to operations using the performance management framework. Explore its key components, including strategy maps, and identify how this framework is used to develop financial and non-financial metrics. Use a balanced scorecard framework to connect strategy to operations and capacity management: Evaluate how performance metrics organised in a balanced scorecard can drive success across processes and activities, in line with the strategic intent. Explore the impact of activities and decision-making on metrics in settings with workplace constraints and capacity issues. Improve operational effectiveness through a scorecard framework. Put your knowledge into practice and describe your own organisation's strategic intent. With a stronger understanding of how your role connects with other parts of your organisation’s value chain, you'll be able to confidently work towards operational excellence within a contemporary management framework. Skills and learning outcomes: By the end of this micro-credential, you will be able to: Articulate an organisation’s strategic intent and evaluate its successful execution using adequately developed performance metrics across work units and operational levels; Evaluate financial and non-financial performance metrics, organised through a balanced scorecard/dashboard framework, for their suitability in measuring the success and achievement of the intended strategy.